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Payment processing timelines

Payment processing timelines vary based on the chosen payment method and the time of processing. To guarantee prompt receipt of payments, it is crucial to adhere to recommended timelines and be aware of specific processing details.

To ensure your bills are paid on time, we recommend that you make payments at least 3 business days before the payment due date. 

Payment processing times will vary depending on the payment method used: 

  • Credit Card – 1 to 2 business days (Authorise prior to 6pm AET (Sydney/Melbourne), Monday to Friday)
  • Bank Account (PayTo Enabled) - Same day (Authorise prior to 2pm AET (Sydney/Melbourne), Monday to Friday)
  • Bank Account (Standard processing) – 2 to 3 business days (Authorise prior to 7:30pm AET (Sydney/Melbourne), Monday to Friday)
  • PayID Payments - Same day (Authorised and funds transferred prior to 2pm AET (Sydney/Melbourne), Monday to Friday)

Note on after hours and public holiday processing: Payments made after 2pm AET for PayTo/PayID, after 6pm AET for Credit Cards, or after 7:30pm AET for Bank Accounts on weekdays, as well as any time on weekends or NSW/national holidays, will be processed the next business day.
^ The times indicated above correspond to Sydney/Melbourne time.

Once a payment is remitted, a remittance advice will be automatically emailed to your payee (if you have provided an email within the payee profile). You can also check the status of a payment via Payment History. For more information on when a remittance advice is sent click here.

Good to know: The exact timing of funds being received by your payees is dependent on interbank processing and BPAY schedules. Typically, funds are received between 2:00 pm and 8:00 pm AET (Sydney/Melbourne) on the day of remittance; however, this may vary according to the recipient’s financial institution.

Estimated Remittance Date

1) You may review the estimated remittance date of your payments within the payment workflow. Please be advised that the date provided is an estimate only and is calculated based on your selected payment method and the time of authorisation.

2) To view the estimated remittance date for an approved payment, navigate to Payments > Transactions > Select payment (See screenshot below)

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