Help CentrePayment processing timelines vary based on the chosen payment method and the time of processing. To guarantee prompt receipt of payments, it is crucial to adhere to recommended timelines and be aware of specific processing details.
To ensure your bills are paid on time, we recommend that you make payments at least 3 business days (by 6pm AEST) before the payment due date.
Payment processing times will vary depending on the payment method used:
- Credit Card – 1 to 2 business days (Authorise prior to 6pm AET Mon-Fri)
- Bank Account (PayTo Enabled) - Same day (Authorise prior to 2pm AET Mon-Fri)
- Bank Account – 2 to 3 business days (Authorise prior to 6pm AET Mon-Fri)
- PayID Payments - Same day (Authorised and funds transferred prior to 2pm AET Mon-Fri)
Credit card and Non-PayTo enabled bank account processing times can be expected if you authorise the payment prior to 6pm AET Mon-Fri.
For PayTo enabled bank accounts, same day processing can be expected if you authorise the payment prior to 2pm AET Mon-Fri.
For PayID payments, payments must be created and funds transferred to your PayID prior to 2pm AET in order to be processed that day.
Note on after hours processing: Payments that are made outside of our business hours (after 2pm AET for PayTo/PayID accounts, and 6pm AEST for other types on weekdays and on weekends) will be processed the next business day.
Once a payment is remitted, a remittance advice will be automatically emailed to your payee (if you have provided an email within the payee profile). You can also check the status of a payment via Payment History. For more information on when a remittance advice is sent click here.
Unfortunately, the exact time your payees receive funds depends on interbank processing or BPAY schedules. Typically, funds arrive between 2–7pm on the remittance day, but timing can vary based on the receiving bank.
Estimated Remittance Date
You may also review the estimated remittance date of your payments within the payment workflow. Please note, the date provided is an estimate only and is calculated based on your selected payment method and time of authorisation.
