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How to add pay.com.au as the Pay Now button in Xero

Get Paid Xero

You can add a Pay Now button to your Xero invoices that links directly to your pay.com.au payment page. When a customer clicks the button, they are taken to a hosted payment page where they can view your PayID and bank details and complete their payment — earning you PayRewards Points on the payment.

This setup only takes a few minutes, and uses Xero's custom payment URL feature.

For Xero's full guide to payment services, visit: https://central.xero.com/s/article/About-payment-services

Contents

  1. Before you begin
  2. Where to find your pay.com.au payment link
  3. Step 1 — Add pay.com.au as a payment service in Xero
  4. Step 2 — Assign the payment service to your branding theme
  5. What your customers will see
  6. Frequently asked questions

Before you begin

Make sure you have the following ready:

  • Get Paid is set up in your pay.com.au account
  • You are logged in to Xero as an Administrator
  • You have at least one branding theme set up in Xero (Xero creates a Standard theme by default)

If you have not yet set up Get Paid, navigate to Get Paid in the left menu of your pay.com.au account and select Set up and start earning.

Where to find your pay.com.au payment link

Your payment link is a unique URL that directs your customers to your payment page.

  • 1 Log in to pay.com.au and navigate to Get Paid in the left menu.
  • 2 At the top of the page, locate the Share your payment link section.
  • 3 Select Copy payment link to copy your unique URL.

Your payment link will be in the format: invoice.pay.com.au/xxxxxxxxxx

Keep this link safe. Your payment link is unique to your business and will be used by your customers to pay you. Do not share it publicly outside of your invoices.

Step 1 — Add pay.com.au as a payment service in Xero

  • 1 In Xero, click your organisation name in the top left.
  • 2 Select Settings.
  • 3 Under the Sales section, select Invoice settings.
  • 4 Click the Payment services tab.
  • 5 Select Add payment service.
  • 6 Scroll to the bottom of the options and click Add another online payment option (shown in small text).
  • 7 Select Custom payment URL.
  • 8 Fill in the fields as follows:
Field What to enter
Account name pay.com.au
Pay now button text Pay now
Your custom URL Paste your payment link copied from your Get Paid dashboard
  • 9 Click Save.
Note The Pay now button text field controls what appears on the button on your online invoice. "Pay now" is recommended, but you can use any label you prefer — for example, "Pay by bank transfer".

Step 2 — Assign the payment service to your branding theme

Adding the payment service in Step 1 makes it available in Xero, but you also need to assign it to your branding theme before the Pay Now button will appear on your invoices.

  • 1 From the Payment services tab, select Manage themes.
  • 2 In the window that opens, locate your branding theme (e.g. Standard).
  • 3 In the Credit card column dropdown next to your theme, select pay.com.au.
  • 4 Click Save.
Note Xero labels the column "Credit card" for all custom payment services — this does not mean your customers will be charged to a card. The label is a Xero platform limitation. Your customers will be directed to your pay.com.au payment page where they can pay by PayID or bank transfer.
Multiple branding themes If you use more than one branding theme in Xero, repeat Step 2 for each theme where you want the Pay Now button to appear.

What your customers will see

When a customer receives your Xero invoice and clicks Pay now, they will be taken to your pay.com.au hosted payment page. From there, they can:

  • Copy your PayID email and pay directly from their banking app
  • Copy your BSB and account number to pay by bank transfer
  • Enter the amount they are paying (matching the invoice amount)

The payment page displays your business name and ABN, so your customers can confirm they are paying the right business.

Once payment is received by pay.com.au, the funds will be settled to your nominated bank account and PayRewards Points will be earned automatically.

Note Marking the invoice as paid in Xero is not automatic. Once you receive payment confirmation from pay.com.au, you will need to manually record the payment against the invoice in Xero. For a guide on reconciling Get Paid payments in Xero, see: How to reconcile payments received through Get Paid in pay.com.au in Xero.

Frequently asked questions

Will the Pay Now button appear on all my invoices automatically?
Yes — once you have assigned the pay.com.au payment service to your branding theme, the Pay Now button will appear on all new online invoices sent using that theme. Invoices already sent will not be updated retroactively.
Does Xero automatically mark the invoice as paid when a customer pays through pay.com.au?
Not at this stage. You will need to manually record the payment in Xero once you receive confirmation from pay.com.au. See our reconciliation guide for step-by-step instructions.
My customer clicked Pay Now but the page isn't loading — what should I do?
Check that your payment link was pasted correctly into Xero with no extra spaces or characters. You can verify the link by navigating to Get Paid in your pay.com.au account and selecting Copy payment link, then comparing it to what is saved in your Xero payment service settings.
Can I use a different Pay Now button label?
Yes — you can enter any text in the Pay now button text field when setting up the payment service. Common options include "Pay now", "Pay by bank transfer", or "Pay via pay.com.au".
I have multiple branding themes in Xero — do I need to set this up for each one?
Yes. You only need to add pay.com.au as a payment service once (Step 1), but you need to assign it to each branding theme separately (Step 2) for the button to appear on invoices using those themes.
Will my customers need a pay.com.au account to use the payment page?
No. Your customers can pay from any Australian bank account. They do not need a pay.com.au account. The payment page also includes an option for customers to sign up and earn points on their own outgoing payments.
What happens to the Pay Now button if I change my pay.com.au payment link?
Your payment link does not change — it is fixed to your Get Paid account. If you ever need to update it for any reason, you would need to return to Xero's payment service settings and paste the new link.

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