What is Get Paid?
Get Paid is pay.com.au's inbound payments product for businesses. It gives you a unique PayID and bank account number that your customers can use to pay you directly. Every payment you receive earns PayRewards Points, which can be redeemed with airline, hotel, and gift card partners.
Get Paid is available to account owners on pay.com.au. Setup takes approximately five minutes.
Before you begin
Before setting up Get Paid, make sure you have the following ready:
- Access to your pay.com.au account as the account owner
- At least one bank account linked to your Pay account (this will be used as your settlement account)
- The business name or identifier you would like to use for your PayID
Step 1 — Set up your PayID
Your PayID is a unique email address in the format yourbusinessname@invoice.pay.com.au. Customers can use this PayID to send payments to you directly, without needing to enter a BSB or account number.
To create your PayID:
- 1Log in to pay.com.au and navigate to Get Paid in the left-hand menu
- 2Select Set up and start earning
-
3Enter your preferred PayID name in the field provided — for example,
smithplumbingwould create the PayIDsmithplumbing@invoice.pay.com.au - 4Select Continue
Once your PayID is created, you will also receive a BSB and account number that customers can use as an alternative payment method.
Step 2 — Link your settlement account
Your settlement account is the bank account that received funds will be paid into after each payment is processed.
To link your settlement account:
- 1Select the bank account you would like to use from the list of accounts already connected to your Pay account
- 2Select Continue
If you do not see the bank account you would like to use, ensure it has been added to your Pay account before beginning setup.
Step 3 — Select your rewards tier
Get Paid offers two rewards tiers. The tier you select determines how many PayRewards Points you earn per dollar received, and the fee that applies to each incoming payment.
| Tier | Points earned | Fee |
|---|---|---|
| Plus Package | 2 points per $1 received | 1.8% + GST |
| Core Package | 1 point per $1 received | 1% + GST |
Use the calculator on this screen to estimate how many points you would earn based on your expected payment volume. Enter a typical incoming payment amount and select Calculate to see a breakdown of fees and points for each tier.
Once you have selected your preferred tier, select Submit to complete setup.
Sharing your payment details with customers
Once setup is complete, your Get Paid dashboard will display your payment details — both your PayID and your BSB and account number.
To share your details with customers:
- Select Copy PayID to copy your PayID email address, or Copy all details to copy your BSB, account name, and account number
- Add these details to your invoices so that customers can pay you directly
Here is a detailed guide on adding your new payment details to your invoices.
Which details should you share?
We recommend sharing your PayID as the primary payment method where possible. When a customer pays via PayID, your business name will appear in their banking app as confirmation of the payee — making the payment experience clearer and more trustworthy for your customer.
When paying to your BSB and account number, customers may see pay.com.au as the account name in their banking app. This is expected behaviour and reflects the way payments are processed through our platform. If a customer queries this, you can let them know that pay.com.au is the payment processor and that funds will settle to your nominated account as normal.
Receiving payments and settlement
Once your customers begin paying to your PayID or bank details, incoming payments will appear in your Incoming transactions list under the Payments menu.
Payment statuses:
| Status | Meaning |
|---|---|
| Processing | Payment has been received and is being processed |
| Settling | Payment is being transferred to your settlement account |
| Settled | Funds have been paid into your settlement account |
| Bounced | Payment could not be settled, please contact support |
Payment reconciliation:
You will receive a daily settlement summary email on any day that payments are processed, summarising the amounts received, fees applied, and net amounts settled.
Here is a detailed guide on reconciling payments received through Get Paid.
Exporting your transaction history:
You can export your incoming transactions as a CSV file by navigating to Payments > Incoming transactions and selecting Export CSV. This can be used to assist with manual reconciliation in your accounting software.
Earning PayRewards Points
PayRewards Points are earned automatically on every payment you receive through Get Paid. Points are calculated based on the total amount received (before fees are deducted) and your selected rewards tier.
Example — Plus Package, $10,000 payment received:
| Total amount received | $10,000.00 |
| Package fee (1.8%) | $180.00 |
| GST on fees | $18.00 |
| PayRewards Points earned | 20,000 pts |
Points are credited to your PayRewards account and can be viewed under Rewards in the top navigation. Points can be redeemed with airline, hotel, gift card, and other partners.
Managing your Get Paid account
You can update your Get Paid settings at any time from the Get Paid dashboard.
To update your rewards tier: Navigate to Get Paid and select Update next to Your rewards under Account settings.
To update your settlement account: Navigate to Get Paid and select Update next to Settlement account under Account settings.
To update settlement report recipients: Navigate to Get Paid and select Edit next to Settlement report recipients. You can add or remove the email addresses that receive daily settlement summary emails.