What is Get Paid?

Get Paid is pay.com.au's inbound payments product for businesses. It gives you a unique PayID and bank account number that your customers can use to pay you directly. Every payment you receive earns PayRewards Points, which can be redeemed with airline, hotel, and gift card partners.

Get Paid is available to account owners on pay.com.au. Setup takes approximately five minutes.

Before you begin

Before setting up Get Paid, make sure you have the following ready:

• Access to your pay.com.au account as the account owner

• At least one bank account linked to your Pay account (this will be used as your settlement account)

• The business name or identifier you would like to use for your PayID

Note: Only account owners can set up and manage Get Paid. Admin and member users do not have access to this feature.

Step 1 — Set up your PayID

Your PayID is a unique email address in the format yourbusinessname@invoice.pay.com.au. Customers can use this PayID to send payments to you directly, without needing to enter a BSB or account number.

To create your PayID:

1. Log in to pay.com.au and navigate to Get Paid in the left-hand menu

2. Select Set up and start earning

3. Enter your preferred PayID name in the field provided — for example, smithplumbing would create the PayID smithplumbing@invoice.pay.com.au

4. Select Continue

Important: Your PayID cannot be changed once it has been created. Choose a name that clearly identifies your business to your customers.

Once your PayID is created, you will also receive a BSB and account number that customers can use as an alternative payment method.

Step 2 — Link your settlement account

Your settlement account is the bank account that received funds will be paid into after each payment is processed.

To link your settlement account:

1. Select the bank account you would like to use from the list of accounts already connected to your Pay account

2. Select Continue

Note: Funds are typically settled within 1–2 business days of a payment being received. You will receive a daily settlement summary email on any day that payments are processed.

If you do not see the bank account you would like to use, ensure it has been added to your Pay account before beginning setup.

Step 3 — Select your rewards tier

Get Paid offers two rewards tiers. The tier you select determines how many PayRewards Points you earn per dollar received, and the fee that applies to each incoming payment.

Use the calculator on this screen to estimate how many points you would earn based on your expected payment volume. Enter a typical incoming payment amount and select Calculate to see a breakdown of fees and points for each tier.

Once you have selected your preferred tier, select Submit to complete setup.

Note: You can update your rewards tier at any time from your Get Paid settings.

Sharing your payment details with customers

Once setup is complete, your Get Paid dashboard will display your payment details — both your PayID and your BSB and account number.

To share your details with customers:

• Select Copy PayID to copy your PayID email address, or Copy all details to copy your BSB, account name, and account number

• Add these details to your invoices so that customers can pay you directly

Here is a detailed guide on adding your new payment details to your invoices.

Which details should you share?

We recommend sharing your PayID as the primary payment method where possible. When a customer pays via PayID, your business name will appear in their banking app as confirmation of the payee — making the payment experience clearer and more trustworthy for your customer.

When paying to your BSB and account number, customers may see pay.com.au as the account name in their banking app. This is expected behaviour and reflects the way payments are processed through our platform. If a customer queries this, you can let them know that pay.com.au is the payment processor and that funds will settle to your nominated account as normal.

Receiving payments and settlement

Once your customers begin paying to your PayID or bank details, incoming payments will appear in your Incoming transactions list under the Payments menu.

Payment statuses:

Exporting your transaction history:

You can export your incoming transactions as a CSV file by navigating to Payments > Incoming transactions and selecting Export CSV. This can be used to assist with manual reconciliation in your accounting software.

Note: Automatic reconciliation with accounting platforms such as Xero is not currently available. Manual reconciliation via CSV export is the recommended approach at this time.

Earning PayRewards Points

PayRewards Points are earned automatically on every payment you receive through Get Paid. Points are calculated based on the total amount received (before fees are deducted) and your selected rewards tier.

Example — Plus Package, $10,000 payment received:

Points are credited to your PayRewards account and can be viewed under Rewards in the top navigation. Points can be redeemed with airline, hotel, gift card, and other partners.

Managing your Get Paid account

You can update your Get Paid settings at any time from the Get Paid dashboard.

To update your rewards tier: Navigate to Get Paid and select Update next to Your rewards under Account settings.

To update your settlement account: Navigate to Get Paid and select Update next to Settlement account under Account settings.

To update settlement report recipients: Navigate to Get Paid and select Edit next to Settlement report recipients. You can add or remove the email addresses that receive daily settlement summary emails.

Note: Your PayID cannot be changed once created. If you need assistance with your PayID, please contact our support team.

Frequently asked questions

Can I use Get Paid if I am not the account owner? No. Get Paid setup and management is available to account owners only. If you need access, please speak to your account owner.

How long does settlement take? Funds are typically settled to your nominated bank account within 1–2 business days of a payment being received. Settlement does not occur on weekends or public holidays.

Will my customers need to have a pay.com.au account to pay me? No. Your customers can pay to your PayID or bank details from any Australian bank account, regardless of whether they use pay.com.au.

What appears as the account name when a customer pays to my BSB and account number? When paying via BSB and account number, customers may see pay.com.au as the account name in their banking app. This is expected and reflects how payments are processed. Funds will settle to your nominated account as normal. To avoid any confusion, we recommend sharing your PayID as the primary payment method where possible.

Can I turn off Get Paid once I have set it up? There is currently no self-serve option to deactivate your Get Paid account. To stop receiving payments through Get Paid, remove your PayID and bank details from your invoices. If you require further assistance, please contact our support team.

What happens if a payment bounces? If a payment cannot be processed, it will appear with a Bounced status in your Incoming transactions list. Bounced payments are returned to the payer. You will not be charged a fee on bounced transactions and no PayRewards Points will be awarded for that payment.

Can I choose not to earn PayRewards Points on a specific payment? No. PayRewards Points are earned automatically on all payments processed through Get Paid. It is not currently possible to opt out of earning points on individual transactions.

Can I receive payments from international customers? Get Paid currently supports Australian bank account payments only. International payments are not supported at this time.

Is there a minimum payment amount? There is no minimum payment amount for Get Paid. However, please be aware that the package fee applies to all payments regardless of size.

Who can I contact if I have a question about a payment? If you have a question about a specific payment, please contact our support team with your transaction reference number. You can find this in your Incoming transactions list by expanding the relevant transaction row.