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How PayID works for incoming payments with 'Get Paid'

When a customer pays you via PayID, the funds are received by pay.com.au and settled into your nominated bank account - and you earn PayRewards Points on every dollar that comes in. 
This article explains how PayID works in the context of Get Paid, what your customer needs to do, and what to expect along the way.

What is PayID?

PayID is a fast, secure payment method supported by most Australian banks. Instead of sharing a BSB and account number, your customers pay to a simple, unique identifier - in this case, an email address in the format yourbusinessname@invoice.pay.com.au.

When a customer sends a payment to your PayID, the funds arrive at pay.com.au and are then settled into your nominated bank account. Your business name appears in your customer's banking app before they confirm the payment, giving them confidence they're paying the right place.

Note: Your PayID is created during Get Paid setup and cannot be changed once it has been created. If you need help with your PayID, please contact our support team.

How does PayID work with Get Paid?

Here's what happens from payment to settlement:

  1. You share your unique PayID (yourbusinessname@invoice.pay.com.au) with your customer - on an invoice, email, or directly

  2. Your customer opens their banking app, selects PayID as the payment method, and enters your pay.com.au PayID address

  3. Your business name appears in their app as confirmation before they send

  4. Your customer sends the payment from their bank

  5. pay.com.au receives the funds and processes the incoming payment

  6. The net amount (after fees) is settled into your nominated bank account

  7. PayRewards Points are earned on the total amount received

Your customer does not need a pay.com.au account. They can pay from any Australian bank account that supports PayID - which covers most major banks.

What your customer needs to do

To pay you via PayID, your customer needs to:

  1. Open their banking app or internet banking

  2. Select PayID as the payment method (instead of BSB and account number)

  3. Enter your PayID email address exactly as provided

  4. Confirm that the business name displayed matches your business

  5. Enter the exact payment amount

  6. Send the payment

Tip: We recommend sharing your PayID as the primary payment option on your invoices. When a customer pays via PayID, your business name is displayed as confirmation before they send - making the payment experience clearer and more trustworthy than paying to a BSB and account number.

Processing times and cut-off

Payment received by pay.com.au

Settlement timing

Before 2pm AES(D)T

Same day

After 2pm AES(D)T

Next day
First-time payments: Some banks hold the first payment made to a new PayID for up to 24 hours. If this occurs, the payment will have a minor delay. This is a one-time delay managed by your customer's bank, not pay.com.au - it is unlikely to apply to subsequent payments from the same sender.

Earning PayRewards Points

PayRewards Points are earned automatically on every payment received through Get Paid - there's nothing extra you need to do. Points are calculated on the total amount received, before fees are deducted, based on your selected rewards tier.

Tier

Points earned

Fee

Plus Package

2 points per $1 received
1.8% + GST

Core Package

1 point per $1 received

1% + GST

Example: Plus Package, $5,000 payment received:

Total amount received

$5,000.00

Package fee (1.8%)

$90.00

GST on fees

$9.00

Net amount settled

$4,901.00

PayRewards Points earned

10,000 pts

Points are credited to the Account Owners PayRewards account and can be viewed under Rewards in the top navigation.

Note: You can update your rewards tier at any time from your Get Paid settings.

For further assistance, contact the pay.com.au support team via the Help Centre or through your account dashboard.

 

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