When a customer pays you via PayID, the funds are received by pay.com.au and settled into your nominated bank account — and you earn PayRewards Points on every dollar that comes in.
This article explains how PayID works in the context of Get Paid, what your customer needs to do, and what to expect along the way.

What is PayID?

PayID is a fast, secure payment method supported by most Australian banks. Instead of sharing a BSB and account number, your customers pay to a simple, unique identifier — in this case, an email address in the format yourbusinessname@invoice.pay.com.au.

When a customer sends a payment to your PayID, the funds arrive at pay.com.au and are then settled into your nominated bank account. Your business name appears in your customer's banking app before they confirm the payment, giving them confidence they're paying the right place.

How does PayID work with Get Paid?

Here's what happens from payment to settlement:

• 1You share your unique PayID (yourbusinessname@invoice.pay.com.au) with your customer — on an invoice, email, or directly
• 2Your customer opens their banking app, selects PayID as the payment method, and enters your pay.com.au PayID address
• 3Your business name appears in their app as confirmation before they send
• 4Your customer sends the payment from their bank
• 5pay.com.au receives the funds and processes the incoming payment
• 6The net amount (after fees) is settled into your nominated bank account
• 7PayRewards Points are earned on the total amount received

Your customer does not need a pay.com.au account. They can pay from any Australian bank account that supports PayID — which covers most major banks.

What your customer needs to do

To pay you via PayID, your customer needs to:

• 1Open their banking app or internet banking
• 2Select PayID as the payment method (instead of BSB and account number)
• 3Enter your PayID email address exactly as provided
• 4Confirm that the business name displayed matches your business
• 5Enter the exact payment amount
• 6Send the payment

Processing times and cut-off

First-time payments: Some banks hold the first payment made to a new PayID for up to 24 hours. If this occurs, the payment will have a minor delay. This is a one-time delay managed by your customer's bank, not pay.com.au — it is unlikely to apply to subsequent payments from the same sender.

Earning PayRewards Points

PayRewards Points are earned automatically on every payment received through Get Paid — there's nothing extra you need to do. Points are calculated on the total amount received, before fees are deducted, based on your selected rewards tier.

Example: Plus Package, $5,000 payment received:

Points are credited to the Account Owner's PayRewards account and can be viewed under Rewards in the top navigation.

For further assistance, contact the pay.com.au support team via the Help Centre or through your account dashboard.