If you're having trouble linking your bank account through Basiq, it's usually for one of two reasons:

In either case, you can add your bank account manually. Contact us and our team will enable the manual option for your account, then follow these steps:

• 1 Go to your Wallet and click the Add dropdown, then select Bank account.
• 2 Follow the prompts to enter your bank account details.
• 3 Upload a recent bank statement showing your account name and the last four digits of your account number.
• 4 Click Next. Two small micro deposits (e.g. $0.07 and $0.06) will be sent to your account. These typically appear within 5–20 minutes.
• 5 Once the deposits appear, enter the two amounts in the fields provided and click Verify.
• 6 Our team will review your uploaded document and bank account details. You'll receive an email once your payment method has been approved.