pay.com.au's International Payments feature lets you pay overseas suppliers and staff — and earn PayRewards Points on every transfer. International payments are supported for the following payment types:
International Payments must be enabled in Settings > Payments (Account Owner only), and your international payee must already be added and Active. AMEX and PayID cannot be used for international payments.
Compliance requirements for large transfers
As part of our AML/CTF obligations, our compliance team may request supporting documentation for international payments above certain thresholds. Where required, we'll contact you by email.
Our compliance team will require a copy of the invoice for the payment before it can be processed. For payments of $250,000 AUD or more, a recent bank statement confirming source of funds is also required.
How to make an international payment
- 1 Confirm International Payments are Enabled in Settings > Payments. See how to enable International Payments.
- 2 Go to Payees and confirm your international payee is active. See how to add an international payee.
- 3 Go to Make a Payment
- 4 Select your Payment type — Supplier or Payroll
- 5 Select Enter manually
- 6 Select your International Payee from the payee selector
- 7 Enter the amount you want to send (You Send) or the amount your payee should receive (Payee Gets) — the other field will calculate automatically using the live exchange rate
- 8 Enter other payment details — payment date must be Now or today's date. Recurring and future-dated payments are not supported.
- 9 Select your payment method — Visa, Mastercard, or bank account
- 10 Select your PayRewards preference
- 11 Continue to Review and authorise — your exchange rate is locked at this point. Review the amounts and fees carefully.
- 12 Click Confirm
Other tips
You have 2.5 minutes to confirm
Exchange rates are locked at the Review and authorise step and held for two and a half minutes due to currency market fluctuations. Complete your payment before the timer expires.
Authorisation and dual approvals
International payments are processed once approved by an Account Owner, Administrator, or Manager. Dual authorisations do not apply to international payments, as exchange rates are only locked for 2.5 minutes.
Paying a Meta advertising bill?
This commonly applies to businesses paying Meta advertising invoices. If your payment meets either threshold above, have your invoice and bank statement ready before submitting.