pay.com.au's International Payments feature lets you pay overseas suppliers and staff — and earn PayRewards Points on every transfer. International payments are supported for the following payment types:
International Payments must be enabled in Settings > Payments (Account Owner only), and your international payee must already be added and Active. AMEX and PayID cannot be used for international payments.
How to make an international payment
- 1 Confirm International Payments are Enabled in Settings > Payments. See how to enable International Payments.
- 2 Go to Payees and confirm your international payee is active. See how to add an international payee.
- 3 Go to Make a Payment
- 4 Select your Payment type — Supplier or Payroll
- 5 Select Enter manually
- 6 Select your International Payee from the payee selector
- 7 Enter the amount you want to send (You Send) or the amount your payee should receive (Payee Gets) — the other field will calculate automatically using the live exchange rate
- 8 Enter other payment details — payment date must be Now or today's date. Recurring and future-dated payments are not supported.
- 9 Select your payment method — Visa, Mastercard, or bank account
- 10 Select your PayRewards preference
- 11 Continue to Review and authorise — your exchange rate is locked at this point. Review the amounts and fees carefully.
- 12 Click Confirm
Exchange rates are locked at the Review and authorise step and held for two and a half minutes due to currency market fluctuations. Complete your payment before the timer expires.
International payments are processed once approved by an Account Owner, Administrator, or Manager. Dual authorisations do not apply to international payments, as exchange rates are only locked for 2.5 minutes.
Our compliance team regularly reviews international payments and may reach out via email requesting additional documentation. This is part of our AML/CTF obligations.