Before you can make an international payment, you'll need to add your overseas supplier or payee to your account. International payees are verified through our payment partner, Send Payments, before they become active.
International Payments must be enabled in Settings > Payments before you can add an international payee. Only an Account Owner can do this. See how to enable International Payments.
How to add an international payee
- 1 Click the Payees tab in your dashboard left menu
- 2 Click Add Payee
- 3 Select Payee type — Supplier or Payroll
- 4 Enter a Payee name — use the business name if adding a business
- 5 Select the Country — this is where the receiving bank is located
- 6 Select the correct routing code to display payment fields
- 7 Enter Payment details
- 8 Enter the Payee address — note this may differ from the bank country
- 9 Click Save
You cannot add international payees from the Make a payment tab — always start from the Payees tab in your dashboard.
Payee verification
Payees are verified for compliance purposes and will show a Pending status after being saved. Most payees are set to Active within 15 minutes. In some cases, a more comprehensive review through our international payment partner may take up to one business day. You'll receive an email when the payee is Active.
Our compliance team may contact you via email to request additional documentation before assigning a payee Active status. This is a standard part of our AML/CTF obligations.
International payees cannot be edited once saved. If a payee's bank details change, delete the existing payee and add them again — they'll go through verification as a new payee.