Through a partnership with Send payments, pay.com.au’s International Payments feature enables you to make cross border payments and earn rewards points on those payments.

To add an International Payee in pay.com.au:

1. Ensure International Payments are Enabled in Settings > Payments

   • Only an Account Owner can set this up. See here for more detail on enabling International Payments.

2. Click the Payees tab on the left side of your dashboard
   • Note: You can only add international payees from the Payees tab, not the Make a payment tab.

3. Click on add Payee

4. Select Payee type (Supplier or Payroll)

5. Enter a Payee name

   • If you are adding a Business, make sure the Payee name is the Business name

6. Select the Country

   • This is the bank country, i.e. where you are sending money to

7. Select the correct routing code to show Payment details

8. Add Payment details

9. Add Payee address

   • Payee country may be different to the Bank country

10. Save

Payees are verified for compliance purposes and will enter a Pending status for review upon being saved. The majority of payees will be set to Active within 15 minutes. In certain instances, a more comprehensive review may be necessary to confirm payee details through our international payment partner, which may take up to one business day. Our compliance team may also contact you via email to request additional documentation to verify a payee before assigning them Active status.

You will receive an email when the Payee is Active.

Note: You cannot edit an existing International payee. If their payment details change, please delete the current payee and add them again as a new payee. Each international payee must go through a verification process with our payment partner.