Setup and eligibility
How do I get access to Faster Cashflow?
Access is available through your pay.com.au account manager during the current beta. To express interest, contact us.
Can I use it for supplier bills I need to pay?
No. Faster Cashflow works with your outgoing invoices — amounts your customers owe you.
Can I add an offer to invoices in foreign currencies?
Not at this stage — AUD invoices only.
Does Faster Cashflow write anything back to Xero?
No. It only reads your sales invoices and contact emails. Nothing is changed in Xero.
Offers and fees
Can I edit or cancel an offer after sending it?
No. Once an offer is sent, your customer has received it by email. After the payment window lapses you can add a new offer to the same invoice.
Can I add offers to multiple invoices at once?
Not currently — offers are added one invoice at a time.
When exactly is my card charged?
Your card is charged automatically once we detect the invoice is fully paid in Xero inside the payment window. If the window lapses without full payment, nothing is charged.
Is the fee GST-inclusive?
The fee rate is quoted exclusive of GST. GST is added on top and itemised on your tax invoice.
Can I claim the fee as a tax deduction?
This is a question for your accountant — we don't provide tax advice.
Your customer's experience
Why does the offer email come from pay.com.au?
pay.com.au sends the email on your behalf. Your business name appears prominently in the email and subject line.
My customer didn't receive the offer email. What do I do?
Check the recipient email address in Faster Cashflow and ask your customer to check their spam folder. If the issue persists, start a chat with us.
My customer says they didn't receive their points.
Check the invoice status first. If it shows Action needed — charge failed, their points are on hold while the fee charge is being resolved. If it shows Rewards released, your customer should check their PayRewards account, or sign up if they haven't already — using the same email address the offer was sent to.
The email address I used for my customer isn't their pay.com.au email. Will they still get their points?
Points are issued to the email address on the invoice in Xero. Your customer must sign up to PayRewards using that same email to claim them. If there's a mismatch, contact us and we'll assist.
Can my customer opt out of these emails?
Yes. They can email legal@pay.com.au to opt out globally.
What if I refund the invoice after points have been issued?
Contact us and we'll handle it on a case-by-case basis.
What if my customer paid but the invoice isn't showing as paid yet?
There may be a short delay while Xero syncs. If the invoice still hasn't updated after 24 hours, let us know.