We are aware that some American Express card members have recently received communication from American Express advising that they may no longer be able to pay their American Express statement using a third party.
If you use pay.com.au to pay your American Express bill, you can continue to do so.
pay.com.au is an approved Bill Payment Provider (BPP) with American Express. This means payments made to pay off your American Express bill through pay.com.au are not affected by these changes.
What do I need to do?
Nothing. You can continue to use pay.com.au to make payments towards your American Express account as you do today.
If you have received communication from American Express about third-party payments, you do not need to stop using pay.com.au.
What does American Express say?
American Express has confirmed that if Cardmembers have questions about the communication, the following guidance applies:
"A third party pays my statement today. What do I need to do?
American Express monitors payment activity on Card accounts as part of its ongoing account management processes. If any additional information or action is required regarding payments to your account, American Express will contact you directly and explain any next steps."
In summary
You can continue to use pay.com.au to pay your American Express bills.
We will keep monitoring the situation and will let you know if anything changes that affects payments to American Express through pay.com.au.