MYOB Troubleshooting
The import only shows bills with Open status. If a bill isn't appearing — or has just disappeared — one of the following is likely why.
The bill's status isn't 'Open'
MYOB bills have three statuses. Only Open bills appear in pay.com.au:
- Open — unpaid, ready to pay ✓
- Closed — paid in full ✗
- Debit — supplier return or debit note ✗
In MYOB, check the bill's status and confirm it's Open before importing.
The bill was created or updated after your last refresh
pay.com.au doesn't sync with MYOB in real time. Your bill list shows a snapshot of your MYOB data from the last time you refreshed — so if you've just created a new bill, or updated an existing one in MYOB, it won't appear automatically.
Tip — refresh to pull through your latest MYOB data
Refresh your browser on the bills page in pay.com.au to load the most recent data from MYOB.
The bill was already paid through pay.com.au
Once a payment is processed, pay.com.au automatically updates the bill status to Closed in MYOB. Closed bills don't appear in the import queue.
If a bill has disappeared since you last looked, it's likely already been paid. Check your payment history in pay.com.au, or find the bill in MYOB under Closed status.
The contact only has BPAY payment details
The MYOB integration only supports payments by BSB and account number. Bills where the contact has BPAY-only details — such as the ATO — won't appear in the import.
You'll need to pay BPAY suppliers manually from the Supplier Payment screen. If a contact has both BPAY and BSB/account details in MYOB, make sure the BSB and account number are saved against the contact.