MYOB Troubleshooting

Bills with errors still appear in the import — but can't be paid until the issue is fixed. Each error flags something missing or incorrect in MYOB that needs to be resolved before the payment can go through.

Here's what each error means and how to fix it.

Missing ABN or business name

What you'll see: The Business name column shows "Enter an ABN or Business Name"

pay.com.au pulls the business name from the ABN field on the contact's profile in MYOB — not from the bank account name field. If the ABN field is blank or incorrect, this error appears.

Fix: Double-click in the cell and enter the ABN or Business Name.

Alternatively, in MYOB, go to the contact's profile and check the ABN field. Make sure a valid ABN is entered there. Once updated, refresh the bills page in pay.com.au to pull through the change.

Missing BSB or account number

What you'll see: A red error indicator on the BSB or Account column

The contact doesn't have a complete set of bank account details saved in MYOB. Both a BSB and an account number are required for the payment to go through.

Fix: In MYOB, open the contact's profile and add the missing BSB and/or account number. Once saved, refresh the bills page in pay.com.au.

Reference error

What you'll see: The Reference column shows "Fix reference error"

The bill has an invalid or missing payment reference in MYOB. This usually means the reference field is empty, too long, or contains characters that aren't supported for bank payments.

Fix: In MYOB, open the bill and update the reference field to a valid value — short, alphanumeric, no special characters. Refresh the bills page in pay.com.au once done.