Managing UsersPayments
Who can use this feature?
Set up by Account Owners — applies to all users involved in payment authorisation
Once custom authorisation rules are configured, every payment that meets the criteria will move through the steps you've set up. Here's how the process works from submission to processing.
Single-step authorisation
- 1 The submitted payment appears in Review & authorise for all users assigned to the first step. If multiple authorisers are in that step, the payment shows for all of them.
- 2 One user in the step selects the payment and clicks Authorise.
- 3 The payment is submitted for processing.
Multi-step authorisation
If you've set up more than one authorisation step, the flow continues after step 1 is complete.
- 1 The payment appears in Review & authorise for all users in the first step. One user authorises to move it forward.
- 2 The payment then appears in Review & authorise for all users in the next step. Again, only one authoriser is required per step.
- 3 Once all steps are complete, the payment is submitted for processing.
Made a mistake?
Any authoriser in the current step can cancel a payment before it's processed. Select Cancel and remove from the three-dot menu next to the payment on the Review & authorise page. This permanently cancels the payment.