Mobile App Security
Once you're set up, getting back into the app takes seconds. Your PIN and biometric settings keep your account secure without getting in the way.
Setting up your PIN
You'll be prompted to create a 4-digit PIN during your first login. Once set, you'll use it each time you open the app or return after a period of inactivity.
Need to change your PIN? PIN self-reset isn't available in the app yet. Get in touch and we'll get it sorted. This will be a self-service option in a future update.
Setting up Face ID or fingerprint login
Biometric login can't be enabled during the initial setup flow — you'll need to turn it on from Account Settings after your first login.
- 1 Open the app and go to Account Settings.
- 2 Find the biometric login toggle and switch it on.
- 3 Follow your device's prompts to complete setup.
Once enabled, Face ID or your fingerprint can be used in place of your PIN whenever verification is required.
PIN and biometric settings are stored on your device If you delete the app, your PIN and biometric settings are removed along with it. You'll need to set them up again when you reinstall.
How authentication works across sessions
| Situation | What's required |
|---|---|
| App reopened or brought back from background | PIN or biometric check |
| Inactive for more than 3 minutes | PIN or biometric check |
| Authentication token expired (90 days) | Full re-login: email, password, and 2FA |
Common issues
I can't see the login button
If the login button isn't visible, you're already authenticated. The next time you open the app, you'll be prompted to enter your PIN or complete a biometric check — not log in from scratch.
I've forgotten my PIN
PIN self-reset isn't available in this version. Contact our support team and we'll help you reset it.
My biometrics aren't working
Make sure biometric login is toggled on in Account Settings, and that Face ID or fingerprint is set up correctly in your device's system settings. If it's still not working, your PIN is always available as a fallback.
I reinstalled the app and my PIN is gone
PIN and biometric settings are stored locally on your device — uninstalling the app removes them. Log back in with your email, password, and 2FA, and you'll be prompted to create a new PIN during that process.
Still stuck? Contact our support team If you're locked out or need a PIN reset, reach out and we'll have you back in quickly.