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Mobile App FAQs

Help Centre › Mobile App › Getting Started with the pay.com.au App

Mobile App FAQ

Who can use this?
👤 All account owners, administrators, and operators
🏁 Available on all subscriptions

Your business, in your pocket. The pay.com.au mobile app lets you make payments, review transactions, and authorise spending from wherever you are — without needing to log in at a desk.

Here's what you need to know before you get started.

Device and operating system requirements

The app works on any device running the following operating system versions:

Platform Supported versions
iOS 17, 18, and the most recent release
Android 14, 15, and the most recent release

There are no device-specific restrictions — as long as your device supports a listed OS version, you're good to go.

Sessions and security

Your session stays active as long as you're using the app. After 3 minutes of inactivity, you'll need to enter your PIN or complete a biometric check. After 90 days without logging in, you'll need to re-authenticate fully with your email, password, and 2FA.

What you can do in the app

The app is built for on-the-go payment management. Here's what's available:

  • Make payments — Pay Now, Pay Later (scheduled), and Recurring
  • Authorise payments individually or in bulk
  • View your full transaction history across all statuses
  • Monitor and cancel scheduled payments
  • View batch transaction history
  • Use all your existing saved payment methods
  • Quick-add new payees directly in the payment flow
  • Earn PayRewards Points on eligible payments
Some features are web-only for now Things like adding payment methods, running batch payments, FX transactions, managing users, and redeeming PayRewards Points are handled on the web platform at app.pay.com.au. We're working on bringing more to mobile over time.

Common questions

Can I register a new account in the app?
Yes — the app supports an embedded registration flow. A fully native in-app registration experience is also in the works.
Can I add or remove payment methods in the app?
Not yet — payment method management is handled on the web platform. You can use all your existing saved methods in the app, but to add or remove one, head to app.pay.com.au.
Can I make batch payments in the app?
Batch payment creation isn't supported in the current version — but you can view your batch transaction history. To submit a batch, use the web platform.
Can I redeem my PayRewards Points in the app?
Not yet — point redemption is available on the web platform. This is planned for a future app update.
Which payment method appears first when I make a payment?
If you've set a primary payment method, it appears at the top of the list. If you haven't, your most recently used method shows first. You can set a primary method on the web platform.

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