XeroTroubleshooting

If you're trying to connect Xero to your pay.com.au account and you receive the "Connection Failed" error shown below, it may be a case of needing to disconnect pay.com.au from your connected apps in Xero first.

How to disconnect pay.com.au from connected apps in Xero

• 1 Click the menu item as shown below from your Xero account.
  
  
• 2 From the drop down menu, select Manage connected apps.
  
  
• 3 Select Disconnect.
  
  
• 4 Attempt to reconnect Xero within your pay.com.au account.