While you may be able to add payees or schedule payments once you log into your account, there are a few things that need to be completed before you can start making or authorising payments:

1. The business details have been submitted
2. The director or beneficial owner of the business has verified their Identity
3. Your email address has been verified

New accounts are typically able to create payments within 1-2 business days of signing up and completing these steps. Once your account is activated, we will let you know by email.

You can also check the status of the application by logging into your account – if we are still reviewing your application, you will see a banner with this status on the home page. If your account is good to go – instead of the banner, you will have the option to authorise payments.

While you are waiting for verification to be completed, or the application to be reviewed, you will have access to login and explore.

If you're currently onboarding, or have completed it, the following articles may be helpful:

• Why does my business need to be verified?
• Why isn't my account active yet?