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How to pay a business invoice with your PayRewards points

PayRewards
Who can use this feature?
👤 Account owners and users with an active role on an activated pay.com.au payments account
🏁 Available on all subscriptions

Pay a real bill with your points. You can put your PayRewards balance toward an actual business invoice, and we pay the supplier for you. Submit it in a few clicks and track it without chasing anyone.

What it is

You can put your PayRewards points toward a real business invoice, and we pay the supplier. Every request is reviewed by our team before payment goes out.

Invoice redemption is available for:

  • Bank transfer: using the supplier's BSB and account number
  • BPAY: using the biller code and CRN

Before you start

To use invoice redemption, you need:

  • An activated pay.com.au payments account with at least one active role. Note: you'll only see this page if you're an account owner, or if your account owner has completed KYC.
  • At least 13,500 points, the minimum for an invoice redemption.
  • A supplier invoice in AUD. We can only pay Australian dollar invoices at the moment.
  • Enough points to cover the invoice in full. Redemptions need to cover the full invoice amount; part-payment isn't supported.

Your invoice will also need to clearly show:

  • Payee ABN
  • Payee name and contact details
  • Amount due
  • Invoice or reference number
  • Date of issue
  • Description of goods or services
  • The payee's BSB and account number, or BPAY biller code and CRN

How to submit an invoice redemption

  • 1 Go to the Rewards section in your account.
  • 2 Under Redeem choose 'Invoice'.
  • 3 Upload the invoice file and our platform will import the amount, reference, and the supplier's payment details (BSB and account number, or biller code and CRN).
Check all details before you proceed

Correct payment instructions are your responsibility. Review all information imported from your invoice before confirming. All fields can be edited if required.

  • 4 Submit the request. You'll get an email confirming we've received it, and your points come out straight away to lock in the payment.
  • 5 We review it. This can take 2 business days.
  • 6 We pay your supplier. You'll get a second email once payment is sent. From there, it usually reaches the supplier's account within 3 to 5 business days, depending on their bank.

For redemptions of $50,000 or more, we'll be in touch for a consent form and a phone call before payment goes ahead.

If something goes wrong

If a request is declined, or a payment fails after approval, your points are refunded automatically and in full. You'll get an email confirming the points are back and explaining why.

Common reasons a redemption is declined:

  • The amount didn't match the invoice
  • The invoice was made out to a name that didn't match you or your business
  • The invoice was missing required detail

If your decline needs a conversation rather than an email explanation, we'll say so. Our team will call or email you directly with the details and the best way forward. There's nothing you need to do while you wait; your points are already back in your account.

What your supplier sees

pay.com.au pays the supplier on your behalf. For bank transfers, the reference you enter is passed through so your supplier can match the payment to their invoice. Only you receive the redemption confirmation so forward it on to your supplier if they need confirmation of payment.

What points can't pay for

A few categories are excluded from invoice redemption, in line with the platform's standard exclusions. This includes gambling, loan, debt, and mortgage invoices.

Frequently asked questions

Why did my points balance drop before you approved anything?
Points come out at submission so they're locked in for the payment. If the request is declined or the payment fails, they refund automatically and in full.
How long until the invoice is paid?
Review usually takes 2 business days; the payment then usually reaches the supplier within 3 to 5 business days, depending on their bank.
What is the minimum redemption amount?
13,500 points, which is equivalent to $100 AUD.
Can I pay part of an invoice with points?
No, the redemption has to cover the invoice in full.
Can I pay an overseas or foreign-currency invoice with my PayRewards?
Not using the automated flow. You can do so by navigating to Redeem > Custom redemptions > Redeem my points for an invoice and uploading your foreign currency invoice along with any instructions to assist us with the redemption.
What does my invoice need to show?
Payee ABN, payee name and contact details, amount due, invoice or reference number, date of issue, description of goods or services, and the payee's BSB and account number or BPAY biller code and CRN.
Do I need an ABN for the business I'm paying?
Yes, for every payment type, including BPAY.
Why was my redemption declined?
The email states the reason, and your points are already refunded. The most common ones: the amount didn't match the invoice, the invoice was made out to someone other than you or your business, or the document was missing required detail.
The email says "our team will be in touch" - what does that mean?
Some declines need a conversation rather than an email. Our team will call or email with the details and the best way forward. There's nothing to do in the meantime; points are already back.
I can't see the invoice redemption option - where is it?
It's available to users with an active role on an activated pay.com.au payments account.
What happens for very large invoices?
Redemptions of $50,000 or more involve a consent form and a phone call before payment.
Who does the supplier see the payment from?
pay.com.au pays on your behalf. For bank transfers, the reference you enter is passed through so the supplier can match it to the invoice. Only you receive the redemption confirmation - forward it on to your supplier if they need confirmation of payment.

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