Getting StartedVerification
Some business types — trusts and partnerships — need to upload structural documents as part of onboarding. We may also request additional documents during a payment review, such as invoices or bank statements. Both are uploaded in the same place: Account settings → Supporting documents.
Where to find the Supporting documents tab
- 1 Log in to your pay.com.au account at app.pay.com.au.
- 2 Go to Settings using the menu on the left.
- 3 Select the Documents in the top menu.
- 4 Select the type of document you are going to upload, then click Upload document, select your file, and "Submit Documents".
- If you need to upload more that one document, repeat the steps.
You can also go directly to: app.pay.com.au/account/settings/supporting_documents
What documents are uploaded here
Trust deeds, partnership agreements, or other structural documents required to verify your business type. We'll let you know if these are needed during the verification process.
Invoices, bank statements, or other supporting documents requested during a payment review. You'll receive an email from us if we need something specific.
What happens after you upload
Our team reviews every document you upload and will follow up by email if anything further is needed. You don't need to do anything else after uploading — we'll be in touch.
A note on security
We will always ask you to log in first
pay.com.au will never send you a link to upload documents without signing in. If you receive a request to upload to an external page or without logging in to your account, do not proceed and let us know. You can read more about Scam Alerts and Email Impersonation Scams.
Need help?
If you can't find the Supporting documents tab or have questions about a document request, get in touch.