Our compliance team regularly reviews payments and may reach out to you via email for additional documentation to verify the payment.

For some transactions, we will only require a copy of the invoice related to the payment. For others, we may also request documentation for source of funds or source of wealth. The types of documents requested may vary depending on the type of transaction, but they will generally include:

• Recent bank statements (last 3 – 6 months)

• Invoices or contracts corresponding to revenue received

• Audited or management financial statements

• Loan agreement or facility letter

• Shareholder or investor agreement

• Signed sale agreements

• Settlement statements

• Investment portfolio statements

When requested, we will need this documentation to complete the payment. If you do not wish to provide the documentation, you can cancel the payment by emailing Support at support@pay.com.au.