Our compliance team regularly reviews international payments. For some transactions, we'll reach out via email requesting additional documentation to verify the payment before it can be processed.
Documentation requests are part of our Know Your Customer (KYC) obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. We're required to verify the source of funds for certain international transfers.
What we may request
For some payments we'll only need a copy of the relevant invoice. For larger or higher-risk transactions, we may also ask for source of funds or source of wealth documentation. The specific documents requested will depend on the transaction, but typically include:
| Document type |
|---|
| Recent bank statements (last 3–6 months) |
| Invoices or contracts corresponding to revenue received |
| Audited or management financial statements |
| Loan agreement or facility letter |
| Shareholder or investor agreement |
| Signed sale agreements |
| Settlement statements |
| Investment portfolio statements |
If you'd prefer not to provide documentation, you can cancel the payment by contacting us. The payment will not proceed until the required documentation is received.