PayTravelPayRewards
Once your booking is confirmed, any changes or cancellations are subject to the booking policy at the time of reservation, plus applicable airline fare conditions.
| Fee type | Amount |
|---|---|
| Administrative fee | USD 50.00 |
| Cash payment surcharge | 5% of the cash amount paid |
To request a change or cancellation, contact the Travel Portal support team:
Contact Travel Portal support
Call +61 3 9124 1414 or email rewardscentral@support.ascenda.com.
PayRewards points refund timeline
If PayRewards points were used for your booking, they'll be refunded to your pay.com.au account within 2–4 business days after cancellation.