Please contact us via email at support@pay.com.au with your account details and the gift card information.

If the gift card has not been redeemed by the unintended recipient, we may be able to redirect the gift card to the correct recipient details.

However, if the gift card has been activated and redeemed by an unintended recipient, cancellation and refund cannot be processed due to this error. 

It is essential to ensure that recipient details are entered accurately prior to redemption.