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Updating a payee with invalid payment details

PayeesPayments
Who can use this?
👤 All account owners and administrators
🏁 Available on all plans

When a payment bounces due to invalid bank details, pay.com.au marks that payee as Invalid in your Payees list. You'll need to update their payment details to reactivate them.

Payees list showing a payee marked as Invalid

Updating an invalid payee

  • 1 Click on the payee marked as Invalid.
  • 2 In the side drawer, click Edit.
  • 3 Enter the correct payment details and click Save. The payee will be reactivated.
Watch out for payment redirection scams

Always call your payee directly to verbally confirm any new or updated payment instructions before changing bank details or processing payments.

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