Manage your payees from the Payees tab in your dashboard. You can add new payees, edit existing ones, mark favourites for quick access, and remove payees you no longer need.
Check that all account numbers are correct before saving a payee. pay.com.au is not liable for losses resulting from incorrect payment details.
You also confirm that this payee does not fall under any Prohibited Industries and Payments.
Adding a new payee
- 1 Go to Payees and click Add Payee.
- 2 Choose the payee type: Supplier or Payroll.
- 3 Complete the form for your chosen payment method (see below), then click Save.
BPay (Supplier payments)
- 1Select Supplier.
- 2Enter a Payee Name — this is a nickname used in pay.com.au only.
- 3Search or enter the payee's ABN or Business Name.
- 4Select a Payee Industry Type.
- 5Select BPay and enter the payee's Biller Code.
- 6Enter a Customer Reference Number (CRN) — optional. You can leave this blank and add it when making each payment.
- 7To send remittance advice to your payee when payment is released, tick Send remittance advice and enter their email address.
- 8Click Save.
Bank Account (Supplier payments)
- 1Select Supplier.
- 2Enter a Payee Name — this is a nickname used in pay.com.au only.
- 3Search or enter the payee's ABN or Business Name.
- 4Select a Payee Industry Type.
- 5Select Bank Account and enter the payee's full bank details: account name, BSB, and account number.
- 6To send remittance advice, tick Send remittance advice and enter their email address.
- 7Click Save.
Bank Account (Payroll payments)
- 1Select Payroll.
- 2Enter a Payee Name — this is a nickname used in pay.com.au only.
- 3Enter the payee's Account Name, BSB, and Account Number.
- 4To send remittance advice, tick Send remittance advice and enter their email address.
- 5Click Save.
Editing an existing payee
- 1 Click on the payee you want to edit.
- 2 A side drawer will appear — click Edit. You can update the payee's name, contact details, or account details.
- 3 Click Save to store your changes.
To change a payee's ABN or Business Name, you'll need to delete the payee and add them again.
International payees can't be edited. If their payment details change, delete the current payee and add them again — each international payee goes through a verification process with our payment partner.
Always call your payee directly to verbally confirm any new or updated payment instructions before changing bank details or processing payments.
Favouriting a payee
- 1 Find the star icon on the right-hand side of a payee's name.
- 2 Click the star to favourite the payee. They'll now appear on your dashboard for quick payments.
- 3 Click the star again to remove them from favourites.
Deleting a payee
- 1 Click on the payee you want to delete.
- 2 A side drawer will appear — click Delete. A confirmation window will appear.
- 3 Click Delete to remove the payee from your list.