Why was a transaction declined?

There are a few reasons why a transaction might be declined, including:

• The merchant has elected not to accept prepaid Visa Gift Cards as a method of payment

• The transaction value is greater than the available balance on your Visa Gift Card. It is best to always be aware of your Visa Gift Card balance. Unsure how to check your VISA gift card balance? Click here

• Some countries may have limits and restrictions on accepting prepaid Visa Gift Cards

• The Visa Gift Card has not been ‘Activated’

• Your Visa Gift Card has been suspended or closed, or transactions with a particular merchant have been blocked, due to suspected fraudulent or illegal Activity

• The Visa Gift Card has expired

• The merchant’s connection to the Visa network is currently unavailable

• Some Visa Gift Cards can only be used at select merchant categories – the merchant you are attempting to redeem your card at may not have a merchant category that works with your card program.

If you need assistance please contact our gift card partner on the details below:

Telephone: 1800 778 619 

Or, via their website by clicking here.