Help CentrePayment processing times will vary depending on the payment method used:
- Credit Card – 1 to 2 business days (Authorise prior to 6pm AET)
- Bank Account (PayTo Enabled) - Same day (Authorise prior to 2pm AET)
- Bank Account – 2 to 3 business days (Authorise prior to 6pm AET)
- PayID Payments - Same day (Authorised and funds transferred prior to 2pm AET)
To ensure your bills are paid on time, we recommend that you make payments at least 3 business days (by 6pm AEST) before the payment due date.
Credit card and Non-PayTo enabled bank account processing times can be expected if you authorise the payment prior to 6pm AET.
For PayTo enabled bank accounts, same day processing can be expected if you authorise the payment prior to 2pm AET.
For PayID payments, payments must be created and funds transferred to your PayID prior to 2pm AET in order to be processed that day.
Payments that are made outside of our business hours (after 2pm AET for PayTo/PayID accounts, and 6pm AEST for other types on weekdays and on weekends) will be processed the next business day.
Once a payment is remitted to the payee, a remittance advice will be automatically emailed to you and your payee (if you have provided an email for the payee). You can also check the status of a payment via Payments History.
Estimated Remittance Date
You may also review the estimated remittance date of your payments within the payment workflow. Please note, the date provided is an estimate only, and is calculated based on your selected payment method and time of authorisation.
