Help CentreA remittance advice is generated and sent once your payment has successfully cleared and settled into our bank account from your nominated payment method. It will only be released after this process is complete, and a remittance advice cannot be generated prior to that.
Our platform can automatically send the remittance advice directly to your payee(s) as long as their email address is included in their profile, within your Payees list.
If you prefer not to have the remittance advice sent to your payee(s) directly from pay.com.au, you can disable this feature by navigating to Settings > Notifications and toggling the option off.
Additionally, a copy of the remittance advice will be automatically emailed to you on the same day the payment is remitted, typically around 7 PM AEDT (or AEDST, depending on daylight saving time).
For more information on our processing times for each payment method click here.