When does my payment make it to the recipient?

Payment processing times will vary depending on the payment method: 

• Credit Card – 1 to 2 business days 
• Bank Account (PayTo Enabled) - Same day
• Bank Account – 2 to 3 business days 

Card and Non-PayTo enabled bank account processing times can be expected if you authorise the payment prior to 6pm AET.

To ensure your bills are paid on time, we recommend that you make payments at least 3 business days (by 6pm AET) before the payment due date.

For PayTo enabled bank accounts, same day processing can be expected if you authorise the payment prior to 2pm AET.
Payments that are made outside of our business hours (after 2pm AEST for PayTo accounts, and 6pm AEST for other types on weekdays and on weekends) will be processed the next business day. 

Once a payment is remitted to the payee, a remittance advice will be automatically emailed to you and your payee (if you have input your payee’s email address into your payee screen). You can also check the status of a payment via Payments History.