Help CentreIf a payment is made to invalid payment details, and the payment bounces/returns back to us, the payee record within your Payees list is marked as Invalid, as shown below.
To mark the payee as active, you are required to update the payment details, by clicking on the payee, and selecting Edit from the side drawer window.
Please ensure the correct payment details are entered so future payments are processed to the correct payment instructions and to avoid future bounced payments.
Important Note: Be vigilant of online scams. We always recommend calling your payee directly for verbal confirmation of new/updated payment instructions before updating bank details and processing payments.