Logging into your account

Keeping your account secure is important to us. We offer two ways to log in securely:

1. Passkey Login – The fastest and most secure way to access your account. Read more
2. Username & Password + Multi-Factor Authentication (MFA) – If you use a password, you must also verify your identity with one of the following MFA options:

• • A passkey
  • An authenticator app of your choice
  • An SMS verification code

Avoid Getting Locked Out

To ensure you always have access to your account, we strongly recommend setting up a passkey and an authenticator app. This way, you’re not solely reliant on SMS verification codes, which may not work if you’re overseas or experiencing mobile network issues.

Need Help Logging In?

If you can’t receive an SMS verification and have no other MFA options set up, please contact our support team for assistance at support@pay.com.au or on 1300 241 723.