How to add an international payee

Through a partnership with Send payments, pay.com.au’s International Payments feature enables you to make cross border payments and earn rewards points on those payments.

To add an International Payee in pay.com.au:

1. Ensure International Payments are Enabled in Settings > Payments

   1. Only an Account Owner can set this up. See here for more detail on enabling International Payments.

2. Go to Payees

3. Add Payee

4. Select Payee type (Supplier or Payroll)

5. Enter a Payee name

   1. If you are adding a Business, make sure the Payee name is the Business name

6. Select the Country

   1. This is the bank country, i.e. where you are sending money to

7. Select the correct routing code to show Payment details

8. Add Payment details

9. Add Payee address

   1. Payee country may be different to the Bank country

10. Save

Payees are verified for compliance purposes and go to a Pending state for review once saved. Most payees will be set to Active within 30 seconds. In some cases, our compliance team may reach out via email for additional documentation to verify a Payee before setting them to Active.

You will receive an email when the Payee is Active.