How does Basiq securely add my accounts as a payment method?

Basiq is the Open Banking API Platform we use to verify your bank account information.

How Basiq securely adds your bank account(s) as a payment method:

Basiq verifies bank account information using Open Banking - at this step, you may get an SMS or Email (depending on your bank’s notification method) from your banking institution notifying you that a Basiq connection has been established. As Basiq only requires this connection to be ongoing for a short period of time, you may also receive an email or SMS from your banking institution notifying you that this Basiq connection has concluded.

Upon successful verification, your bank account will be added to PayWallet and will be ready for use.

Upon a failed connection, you will obtain an error message, which can be relayed on to our support team for further assistance at support@pay.com.au.

Possible reasons for failure: if the process is cancelled mid-way.

We understand that there might be some concerns about utilising the open banking integration with Basiq to link your bank account with our services. We want to assure you that the security of your financial information is of utmost importance to us, you can read more about how we prioritise your safety here.