How can I cancel or amend a payment?

At pay.com.au, we understand that circumstances can change, and you may need to cancel a payment. Here's a quick guide to help you navigate the process: 

When can I cancel a payment?  

You can cancel a payment, prior to its completion, under the following circumstances: 

• Scheduled for a Future Date: If your payment is scheduled for a future date, you have the flexibility to cancel it before the scheduled date arrives. 
• Not Yet Processed: If our system has not yet processed your payment during the current day, we can cancel it for you.  

What if the payment has already been processed? 

If your payment’s processing has commenced, but the payment is yet to be remitted to your payee, there’s no need to worry as we can facilitate a refund. There are a few things to keep in mind: 

• Waiting for Clearance: Once a payment has been processed, we will need to wait until the funds clear into our bank account. The timeframe for this process is as follows: 
• For Card Payments: Allow 1-2 business days for the funds to clear. 
• For Bank Transfers: Allow 2-3 business days for the funds to clear. 
• Processing Fees are Non-Refundable: Unfortunately, once a payment has been processed, any associated processing fees cannot be refunded, as these fees are incurred during the payment processing. 

How to cancel a Scheduled Payment: 

1. Navigate to Scheduled Payments. 
2. Find the payment you wish to cancel.
3. Click on the ellipsis on the right-hand side of that payment.
4. Select Cancel and remove.
5. Click Cancel and remove within the pop-up window to confirm.

Need Further Assistance? 

If you encounter any difficulties or have questions about the payment cancellation process, our dedicated support team is here to help. Please feel free to contact us via email at  support@pay.com.au or call through to our support phone line on 1300 241 723, and our team will guide you through the steps to ensure a smooth experience.